You have questions, and we understand that.
Here are some of the common questions we have been asked. If you don’t see something that you still need help with, feel free to contact us.
Attention all providers: Due to the COVID-19 pandemic, the Alabama Medicaid Agency has suspended all EPSDT and Specialist Referrals at this time. Please view the provider Alert posted on the Alabama Medicaid Agency website: www.Medicaid.Alabama.gov
Here are some of the common questions we have been asked. If you don’t see something that you still need help with, feel free to contact us.
Please see Medicaid Agency’s FAQs.
Please email us at: Join_Now@mycarealabama.org, or call us: if you are in the Northwest Region, please call our Provider Help Line: 855-500-9470; if you are in the Central Region, please call our Provider Help Line: 855-288-8361; or if you are in the East Region, please call our Provider Help Line: 855-288-8366.
No. As part of the ACHN program, you can choose to go to any Primary Care doctor or OBGYN that accepts Medicaid. You will work with your Care Coordinator to pick the best doctor for you.
No. You will still use the ID card provided by Medicaid when you go to the doctor.
The Agency will continue to limit doctor visits to 14 annually for adults.