Since this is a new way to provide care in Alabama, we’re sure you’ve got questions. Here’s a list of the ones we get asked all the time.

Questions / Recipient

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Will I still be assigned a doctor?

No. As part of the ACHN program, you can choose to go to any Primary Care doctor or OBGYN that accepts Medicaid. You will work with your Care Manager to pick the best doctor for you.

Will my Medicaid Card change?

No. You will still use the ID card provided by Medicaid when you go to the doctor.

How many doctor visits do I have each year?

The Agency will continue to limit doctor visits to 14 annually for adults.

How do I find my Care Manager’s phone number?
  1. Go to your regional page
  2. Scroll down and click on the “Recipient Documents” link
  3. Click on the “Regional Care Managers” document. A pdf document that includes your Care Manager’s number will pop up.
I am pregnant. What do I do?

Please call the Recipient Help Line so that we can get you in for your first doctor’s visit as soon as possible. You will need a referral from us to bring to the doctor. Also, let us know if you need assistance with transportation to the doctor. We will be with you every step of the way to make sure you and the baby have a healthy delivery.

  • If you live in the Northwest Region, please call our Recipient Help Line: 855-200-9471
  • If you live in the Central Region, please call our Recipient Help Line: 855-288-8360
  • If you live in the East Region, please call our Recipient Help Line: 855-288-8364
Who should I call for care management services?
  • If you live in the Northwest Region, please call our Recipient Help Line: 855-200-9471
  • If you live in the Central Region, please call our Recipient Help Line: 855-288-8360
  • If you live in the East Region, please call our Recipient Help Line: 855-288-8364
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What is the Alabama Coordinated Health Network (ACHN)?

ACHN is a Medicaid program that helps you make better healthcare choices. Our social workers and nurses work with you to get the help you need.