We’re Here for You
- Auxiliary aids and services are available upon request free of charge. Toll Free: 1-800-874-9426 and TTY: 711
- Language interpretation and translation services are available upon request free of charge. Toll Free: 1-800-874-9426 and TTY: 711
Each of our Regions operate independently to assist the specific needs of those counties. So before you contact us, please check to see which Region is the right one for your county.
My Care Alabama Northwest
Northwest counties include: Bibb, Colbert, Fayette, Greene, Hale, Lauderdale, Lamar, Lawrence, Marion, Pickens, Sumter, Tuscaloosa, Winston, Walker
2616 Hough Road, Florence, AL 35630 (Directions)
Recipient Help Line: 855-200-9471
Provider Help Line: 855-500-9470
eFax Line: 205-402-9243
Email: infoNW@mycarealabama.org
My Care Alabama Central
Central counties include: Autauga, Butler, Chilton, Crenshaw, Dallas, Elmore, Lowndes, Marengo, Montgomery, Perry, Wilcox
4465 Park Boulevard, Montgomery, AL 36116 (Directions)
Recipient Help Line: 855-288-8360
Provider Help Line: 855-288-8361
eFax Line: 205-402-9217
Email: infoCentral@mycarealabama.org
My Care Alabama East
Counties: Blount, Calhoun, Cherokee, Clay, Cleburne, Coosa, Dekalb, Etowah, Randolph, St. Clair, Talladega, Tallapoosa
600 Broad Street, Gadsden, AL 35901 (Directions)
Recipient Help Line: 855-288-8364
Provider Help Line: 855-288-8366
eFax Line: 205-402-9222
Email: infoEast@mycarealabama.org
Contact My Care
Before contacting My Care, you might want to have a look at our FAQ section and see if we have already covered your issue.
Click here for the My Care Alabama Holiday Schedule (October 2024 – December 2025).